My frustrating experience with @Meta’s warranty process for my Meta Quest Pro

[reeher]

Case #07100538

1/ I bought a Meta Quest Pro and everything was fine until it started having issues. Luckily, I was still within the warranty period, so I reached out to Meta Support on June 19, 2024, to get it fixed. Seemed simple, right? 🥲

2/ I’m currently outside the USA, so I had to send my Quest Pro back to the States for the warranty process. After confirming the warranty was still valid, I requested a return shipping label on July 19, 2024—again, well within the warranty period, which ended on July 21, 2024. Meta assured me the process was underway.

3/ But then things took a turn. A few days later, after the warranty expired, I got a message saying my warranty had expired and they couldn’t help me anymore. What? I literally started this whole thing before the warranty ended!

4/ I’ve documented everything—emails, chat logs, and dates—and consulted with legal experts in the U.S. about this. I’m not letting this go easily.

5/ I’ve given @MetaSupport one last chance to fix this. If they don’t respond within 7 days, I’m ready to escalate. This could mean legal action in the U.S., and yes, I’m ready to go there if needed. 

6/ Also, I’m sharing this publicly because I want others to be aware of what they might face if something goes wrong with their Meta device. It shouldn’t be this hard to get a company to honor its warranty.

7/ @meta, this is your final chance to do the right thing. I’m hoping you’ll step up, but if not, the consequences will be on you—legal action, regulatory complaints, and sharing my story far and wide.

8/ Stay tuned for updates. 🤞 Let’s see if Meta decides to make this right. #MetaQuestPro #ConsumerRights #WarrantyIssues #MetaSupport