Hi, my name is Tiago, im from Brazil and i bought a 50$ gift card at the USA, im 15 years old, and when i try to get the code it says “error when performing query” and im trying to get some help because 50$ is a lot of money so i cant throw it off. Its also not from Visa or Mastercard
Thank you for reaching out and sharing your concern. We completely understand how important it is to ensure that your gift card works, especially when it's a significant amount of money.
Unfortunately, at the moment, Brazil is not a supported country, so redeeming a gift card would not work. That's why you're experiencing the error when trying to use the code.
We recommend getting in touch with the place where you purchased the gift card to see if they can offer a refund.
If you have any other questions or need further assistance, please let us know. We're here to help and support.
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