My Quest 2 has been charging for days and I've checked the outlet and charger both work, and every time I hold the power button the meta logo shows up for half a second then the screen goes black. I don't know what to do because I cant connect to it from the app.
Hey there @DankkPl! Thank you for contacting us! It seems like you're experiencing black screen problems with your Quest 2. Based on your information, you've already checked the outlets and confirmed that your chargers are functioning properly. Additionally, you mentioned that you've tried rebooting the device. Our suggestion now would be to perform a factory reset and see if that resolves the issue. Please keep us updated on whether this solution proves helpful!
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Hey there, @DankkPl! We can see you've been working with us via Private Messages on this, and are now expecting an email from our support team. We'll be continuing our conversation with you there!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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