Controllers won’t pair; they are not dead. I changed the battery and cleaned the battery slots The headset isn’t in “vr mode”; wherever I look, the screen follows, as if I had a phone taped to my face When I try to reset it using the power and volume button, it won’t let me; when I let go of either the power or volume button, it kicks me back to the password screen where the first two issues keep repeating
Prior to this, my headset’s charging port melted a tad and it wouldn’t charge, so I had to fix it. I took every precaution, made sure I did it correctly. I am hoping I didn’t brick my system, but it seems as though that’s what happened. If anyone has any ideas, please say them. It would be greatly appreciated. I’m going to let my headset run out of battery and then charge it back up again and see if that works, though I don’t think it will help.
Hey there! We appreciate you reaching out to us to voice your concern. We definitely know how frustrating having your controller issues can be. So rest assured, we'll be happy to assist you.
To start, we'd like to gather a few details from you so that we can take a further look into this:
How long has this been an issue for you?
Has the headset/controllers ever been damaged or mishandled?
Have you tried rebooting the headset by turning it off and turning it back on?
We'll be looking forward to hearing back from you on this.
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Thanks for getting back to us so quickly on this. We hate to hear that you are having trouble with your device, as we definitely don't want you missing out on the opportunity to game with us. No worries though, we'll be happy to continuing working on this with you.
Let's give factory resetting the device a try. You can do so by following the steps provided here. Please make sure to enable your Meta cloud back up first to avoid this loss of any progress/data as well, by using the steps provided here.
Let us know if you have any further questions. We'll be looking forward to hearing back from you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I can’t enable cloud backup or factory rest my headset; my headset won’t allow me into the actual home to enable cloud backup, and I can’t do it from the app because I can’t sync the headset due to the same problem. I also can’t factory reset it because whenever I get into that menu with the option to do so, whenever I let go of the volume or power button, I’m booted back to the password screen that I can’t get past.
We appreciate you letting us know about the Cloud Backup and factory reset for your device. Since you're not able to factory reset your headset, we would like to look into this further through a private message. This way, we can get you connected with our support team, and we can see what options might be available for you. You can send us a private message by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember that you must be signed in to the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We just got your private message and sent you a reply back. We'll be more than happy to look into this issue further from there. Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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