04-13-2024 02:40 AM
So I went to Russia for a vacation and I had my oculus with me so after I got to Russia I wanted to download the game VR chat because it looked fun but when I got it, it said to type in a code I accidentally typed in the wrong code and after that it said I needed to type in my PIN but I forgot it so I factory reset it. But after that I just couldn't log back in I could log in from my phone but my oculus doesn't it's paired up fine but it it's the in my account it maybe for wi fi issues but in the metaquest app it says that it's connected to wi fi. I didn't get any instructions when I logged into my metaquest account on my phone I know the "5 digit code" but it just doesn't show up please help I worked really hard at MCdonalds to save up for it please help.
Solved! Go to Solution.
04-15-2024 09:14 AM
Hello @Igorilla01 hope your day is going better.
I recommend factory resetting your headset again through he recovery menu, when your headset it finished with the factory reset, try to set up up with your phone again. Please let me know what happens here!
Lastly I do recommend a PIN reset as meta support recommends
-cheers
04-13-2024 02:41 AM
Also apparently VR chat isn't available in the country I am in right now
04-15-2024 08:06 AM
Hey, @Igorilla01, We understand how much of an inconvenience this might be. We are more than happy to assist you with this issue you are having so that you can get back into the gaming world! We would like for you to try these links that are listed below:
These links should help you with the issues you are having. Please do not hesitate to reach back out if you still need further assistance.
04-15-2024 09:14 AM
Hello @Igorilla01 hope your day is going better.
I recommend factory resetting your headset again through he recovery menu, when your headset it finished with the factory reset, try to set up up with your phone again. Please let me know what happens here!
Lastly I do recommend a PIN reset as meta support recommends
-cheers
04-16-2024 07:25 AM
Hey um yeah so I did that it gives me the code but when I go in after it pairs up it just says that something went wrong and after I try again it just says the same thing over and over again thanks for your time thought I'm probably gonna go to a mechanist or something bye have a nice day.
04-16-2024 07:59 AM
Hey, We would like to let you know that if you still need further assistance, we are here to help you figure out what troubleshooting steps we should try next. If all else fails, please do not hesitate to reach back out to us.
04-16-2024 08:08 AM
I apologize for my typing mistakes, if this doesn't work I recommend contacting meta directly for this issue
Hope everything is going well.