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My instagram account has been hacked

linyh012
Honored Guest

Hello,

 
My account has been hacked when I clicked on a link a dm sent me. They changed my username, password, email, and phone number. Can you please send a recovery link to my original email ***@gmail.com or allow me to access the selfie option to prove it’s me? I was able to get back in and set up two factor authentication with my phone number, but they still kicked me out, changing the email, phone number, and password again. Please help me I have used this instagram account everyday for 12 years. 
 
Thanks,
 
Lauren Eldib
 
 
Info that you may need:
The safe email address is ***@gmail.com
The current account name is luolaneldib
The current email address (which is the hacker address) is oidllaa@oletters.com
The current phone number (hacker number) is unknown.
 
PS: Seletcing ''secure my account here'' didn't help me. And additional information was also changed. I request a login link or security code from Instagram.
PPS: Why can't I send a single private message to MetaQuestSupport, it keeps saying "You have reached the limit for number of private messages that you can send for now. Please try again later" when I haven't even sent one ever.

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1 REPLY 1

marinakh.924
Moderator
Moderator

Hi linyh012,

 

We’re sorry to hear that your Instagram account was hacked, however as community managers we aren’t able to assist you with this directly.

We can help with Meta Quest related issues but unfortunately we lack the ability to assist with Instagram account issues.

To get help with your account the best place to get help is here

 

We will be closing this thread now since there’s nothing else we can do to help. 

Thanks for your patience. 

Best,
marinakh.924
Khoros Moderator
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