11-02-2024 08:48 PM - last edited on 11-03-2024 05:58 AM by MetaNinjaTurtle
I was asking about the process of my returning order of quest3
But my message keep showing red unread tag ,even if I have read it
and no matter what message I sent to metaquest support , there is no any response
please solve it I really need to get help!
11-03-2024 06:04 AM
Hey!
We understand that it seems you cannot send us a message.
Can we ask that you possibly reach out via email instead if the forums don't seem to be working?
https://www.meta.com/help/support/
11-03-2024 07:08 AM
Okay,but I need to know which email can I reach support?
and the “sent” shows the messages I sent to you.didn’t you receive it?
11-03-2024 07:17 AM
You can contact us at support.store@metamail.com
The Japan Support team who may have your DM may not be online right now as it is quite late.
They may respond in the morning!
11-03-2024 07:18 AM
I think the most important thing is solving the problem that the forum doesn’t works
it has been two weeks bo any reply
and the return order of my quest 3 has been nearly 1 month but still not getting any update about it sent to me or not
11-03-2024 07:19 AM
Can we ask that you send a dm again and we can try pick it up from here so we can gather some info.
This way we can give you an update sooner!
11-03-2024 07:27 AM
I have sent a message again
please check if you received it
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