My message stop updating

[Whomer]

I was asking about the process of my returning order of quest3
But my message keep showing  red unread tag ,even if I have read it

 
and no matter what message I sent to metaquest support , there is no any response 

please solve it I really need to get help!

[MetaQuestSupport]

Hey!

We understand that it seems you cannot send us a message.

Can we ask that you possibly reach out via email instead if the forums don't seem to be working?

https://www.meta.com/help/support/

[Whomer]

Okay,but I need to know which email can I reach support?

and the “sent” shows the messages I sent to you.didn’t you receive it?

[MetaQuestSupport]

You can contact us at support.store@metamail.com

The Japan Support team who may have your DM may not be online right now as it is quite late.

They may respond in the morning!

[Whomer]

I think the most important thing is solving the problem that the forum doesn’t works

it has been two weeks bo any reply

and the return order of my quest 3 has been nearly 1 month but still not getting any update about it sent to me or not

[MetaQuestSupport]

Can we ask that you send a dm again and we can try pick it up from here so we can gather some info.

This way we can give you an update sooner!

[Whomer]

I have sent a message again 

please check if you received it