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My meta 3 caught fire while loading

Tzitlan
Honored Guest

‎10-28-2024 07:29 AM

Good morning

Can someone help me? A week ago I started loading my goal 3 and when I came back it was all burned.
The lens base connector melted horribly, I'm crazy looking for how to contact customer service because
my warranty is about to expire but I can't find where to explain my case and send photos or whatever to
solve the problem.

Thank you

meta fire.jpg

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MetaQuestSupport
Community Manager
Community Manager

‎10-28-2024 07:34 AM

Here at Meta Quest, we take health and safety seriously. For us to assist best, please click here to contact us and get in touch with an agent: https://metaque.st/Support.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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