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My meta account doesn’t appear online to friends and can’t join calls

NDVR0
Honored Guest

It happened to me a couple of days ago i can’t call my friends and can’t join their calls and it appears to them i’m offline even tho i have the settings set to appear online

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there! Thank you for bringing this to our attention. We would be happy to look into this for you, as we don't want you to continue to miss out on anything with family and friends. Can you please let us know if

  • Have there been any recent changes to your device. 
  • Have you already attempted any troubleshooting steps? If so, what have you already tried?

If you haven't already, try to do a hard reboot by following these steps: 

  1. Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.).
  2. Hard reboot the headset.
        - Hold down the power button and volume-down button for 30 seconds until you hear the boot-up sound.
  3. If the boot-up sound is not heard:
     a. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
     b. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
     c. Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know if this does the trick for you. Pls don't hesitate to reach out to us if you come across any other questions, and we will be happy to continue to look into this for you. We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @NDVR0 just wanting to touch base with you, we hope that the troubleshooting steps worked out successfully. please let us know if you have any other questions and we'd be gladly to help. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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