I have scanned my room, set up furniture and saved the spaces Countless times yet, the device asks me to create a new boundary every time I put it on. All the rooms I’ve set up are well lit with daylight pouring in the windows.
Hello @nate.447973! Thanks for reaching out to us. Having to set up a boundary every single time can be a pain, so we're here to help! We'd like to give you a few steps on what you can do to fix this problem.
Press the Meta/Oculus on your right Touch controller to pull up your universal menu.
Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings in the top right corner.
Select Boundary from the left menu.
Select Clear Boundary History
A hard reboot should clear the device cache, which should also clear up Guardian related issues. This one should be available for anyone to try:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
After performing these steps, you should be able to properly store your guardian data without any trouble. Please let us know if these steps worked for you! In the meantime, if you have any other questions or concerns then please let us know. Looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
So if our previous troubleshooting has not worked, the next step here would be to Factory Reset the device. What this will do is reset the device to a "like-new" state, wiping all information and data off the device.
Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up. You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
Once you've set up Cloud Backups, ensure your device is fully charged, then proceed with the directions found in the Meta Store Help Center. If you need any further assistance, please reach back out and we would be happy to assist you with this process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
