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My meta quest 3 is not tracking

Henriq
Honored Guest

So when I got on it it kept glitching and made me make a new circle middle of my game then it went black and said headset is not tracking so I looked it up on YouTube and all I found was make sure your area is cleared, which mine was and to make sure none of the cameras were covered, which mine aren’t and there’s no cracks in them and then they said try to update it and I tried, but it won’t let me because it won’t connect to the controllers and then they said just to reset it I can’t get it back on so I did that and now when I turned it on it just fully black I have a one year warranty on it but since I reset it, it’s not connected to my account no more so what can I do about it? Thank you for reading 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there Henriq,

 

A smooth tracking experience is vital for fully enjoying the immersive world of VR, so we'd love to try and help you with this!

 

Please could you send us a private message so we can investigate?

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there Henriq,

 

A smooth tracking experience is vital for fully enjoying the immersive world of VR, so we'd love to try and help you with this!

 

Please could you send us a private message so we can investigate?

Simply click on our name to access our profile page or click here. Once there, select 'Send a message' to privately message us. Please note that you must be signed in to the community before sending a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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