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My meta quest 3 wouldn’t turn on

OpticalGT
Honored Guest

Headset not turning on need assistance. 

3 REPLIES 3

oculusness
Heroic Explorer

@OpticalGT , How about giving us a few more details on your Quest 3 not turning on?

Is it charged up?

Have you tried charging it for at least 2 hours?

What is the status of the charging light, green, orange or unlit?

Does the power light come on when you press the start button?

Are there any sounds from the headset audio or fan?

Is there anything visible on the screen or is it blank/dark or stuck on a meta or updating logo?

Four Rift CV1s, Quest 2, Quest 3.

Hey there, @OpticalGT! We definitely want for you to be able to enjoy your time in VR, and that is hard to do if your headset isn't turning on! We would be happy to guide your troubleshooting efforts if you can reply here with some info for us:

 

  1. What happens when you try to turn the headset on?
  2. Does anything at all appear on the screen?
  3. Does the LED on the outside show a colors, and if so which?
  4. Have you removed any third party accessories attached to the headset?
  5. Have you tried charging the headset for at least two hours from a known working wall outlet with the cord and adapter it shipped with?

The more information you can provide, the better equipped we will be to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again @OpticalGT. We're just swiging by here again to see if there's any updates on the issue you're experiencing and if you still needed assistance.  Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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