When trying to play videos on my quest app from the media section, there are two things that happen that prevent me from playing them.
1. The video will be in a force pause loop where everytime I would click play on the video the video would instantly pauses and If I do it again it would pause again and repeat
2. The video won't load what so ever, I have a good internet connect however the video will refuse to load and always either infinitely load or say no internet connection and this is the same way when I'm trying to download media video as well.
Hey everyone! I wanted to jump in here to provide some direction if not already.
It looks like the best course of action now would be to submit a bug report which will go straight to the engineers for review if you're unable to download/share your videos. You can do this through a couple ways, the first being the headset/mobile app and the next being the PC app.
Clear and concise reports will make it easier for them to pinpoint the issue and work on it.
Hiya @Greenskulllord, we see you are having trouble viewing VR media on your mobile app. Being unable to view your videos can take the fun out of enjoying VR to the fullest, and we want to do all that we can to help you figure out this video issue!
Seeing as the video is not loading properly, here are some details to keep in mind:
Make sure the headset and mobile app are both on the same 5 GHz Wi-Fi.
For VR photos and videos to sync, the headset needs to be on and idle.
The sync will fail if you open another app, if the headset disconnects from Wi-Fi, or if the headset turns off.
Larger files can take longer to sync. VR videos over a minute long need to be individually synced from VR.
Videos over 1mb can't be synced and must be transferred using a cabled connection.
If your video is under 1mb and you are still having this issue, please let us know, we'll be happy to look into this for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Greenskulllord! Thank you for reaching back out to us regarding this matter; we know how important it is to get this resolved. So that we can look into this for you, can you let us know if the size of the video you are trying to play or download is lower or higher than 1 MB?
We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Greenskulllord. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @j3017! We noticed you were having issues downloading and watching your videos on your device, and wanted to jump in to make sure you get the assistance you need.
Just to ensure we provide the best help possible, we do have a few questions for clarification:
Which device are you currently using (e.g. Quest, Quest 2, Quest Pro)?
Have you been able to download videos of this length before?
If so, when was the last time you were able to do this successfully?
Is it giving you any error messages?
If you are receiving error messages, what do they say?
Is your device fully updated?
We look forward to working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @j3017 ! We were just dropping in to see how things were going. We wanted to let you know that we are here for you if you still need us, and want to ensure you get the assistance you need.
If you are still experiencing this issue, please respond to the previously posted questions and we will be more than happy to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
