10-19-2023 01:53 PM
my mic isnt working at all i have tried to
1. Reset the headset
2. Factory reset it
3. Sideload update it
4. reboot it
5. went to different games but mic still doesnt work
6. Allowed mic in the permission in privacy for the game
7. uninstalled the game
just nothing will work it keeps saying that i need to update the headset on the powering off screen but i wont when i try to click the “update before powering off” button it will got the updating screen and immediately power off but when i turn it on and go to the same screen where it tells if you want to power of the headset or restart it it will still say that it needs a update idk what to do to fix this
11-01-2023 05:31 PM
Hey there! We know how important it is to be able to talk to friends and teammates in-game, so we'd love to help get you connected again!
Regarding the "update before powering off" option, this would be for the headset to check for any updates that could be installed to apps that are installed.
With that being said, it looks like you've already attempted everything we're able to provide here on the forums so we recommend reaching out to our support team. Don't forget to list what you've already attempted there as well so they can move forward with a quicker resolution!
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