02-17-202401:32 PM - last edited on 08-08-202412:54 PM by IKnowYouDidntAskBut
Hi, I’ve been experiencing a issue with my quest 2 when I turn it on it shows a chip arrow pointing down with a green bar then boot looping and there is no light where the power button is. Any help would be appreciated. Thanks.
Hey there, @Cleanh20! We were combing through our posts, and noticed that you were having issues with your Quest 2. We want to ensure you are receiving the assistance you need, and to let you know we are always here if you need us! So that we can provide you with the best assistance possible, we do have a few questions for further clarification:
When was the last time you were able to successfully do this?
Is your device fully updated?
When was the last time you used your device?
We do look forward to hearing back from you, and to working with you towards a resolution!
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Hey, hey @Cleanh20! We just wanted to drop by and check in on you. We want to ensure you get the assistance you need and to let you know we are still here if you need us! If you do still need help with this, please let us know by responding to our previous post and we will be more than happy to jump back in.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm actually having this exact same problem as of just now. To answer the questions you asked the other customer:
The device was doing the loop showing the Meta symbol and then the box with the arrow, but now it doesn't do anything when I try to boot it. It was at 99% battery life. I have it plugged in, but the charging light hasn't come on, which has never happened before.
I don't know if the device has been updated (I didn't manually do any updates).
The last time I used the device was last night and it worked without any issues.
Hey there @Cleanh20! For further instruction, and so that we can prevent from any personal information from being shared online, we do want to ensure you are receiving the best assistance possible:
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We are looking forward to hearing back from you and towards working together towards a resolution!
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Thank you for bringing this issue to our attention. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you.
Is your device fully updated? When was the last time you used your device? Have any changes been made since?
What you can try already is to restart your device.
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
If the issue still persists and if you haven't already please perform a factory reset by following these steps:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Just make sure that before you do this to turn on your Cloud backup by as performing a factory reset will remove any content or downloads from the device.
Hopefully this is able to help you but if not do not hesitate to reach out again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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