12-25-2022 02:13 AM
My oculus quest 1 has had a meta horizon update and ever since then I try to sign into the account on my oculus but it doesn't let me it says that the system needs and update but when ever I go to check its update it says that it doesn't need any so I can access my account on my oculus I've been trying for a couple weeks just doesn't seem to work what ever I do.
12-25-2022 11:04 AM
Hey @ltshort09! We know login issues can overturn your VR experience, so we'd love to lend a hand.
In order to get some information, can you answer the below:
Once we have this, we can look into some possible options!
12-25-2022 06:16 PM
I first noticed it whenever the horizon update happened.
Yes I did create a new account that work perfectly fine because the horizon update didn't pop up
I do not know how to get a photo from the oculus
I have tried to reset the oculus, shutdown and reboot it, tried to follow its instructions, ive also tried to log in without the code but thats were the problem comes in
12-25-2022 06:25 PM
Alright, thank you so much for that update.
As for now, we will need to ask for some sensitive information so we suggest reaching out to us with a PM. You can do so by clicking on our name to get to our profile. Once there click "Send a message". Keep in mind you must be logged into the forums to do so.