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My oculus wont connect to the internet

futureseismologist7.1
Honored Guest

My oculus won't connect to my internet, it just keeps saying "authentication problem" but it will connect to my hotspot fine.  and I've tryed updating it, factory reset, forgetting the internet and trying again, restarting the headset. But nothing will work. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @futureseismologist7.1. While we're glad the headset is able to connect to a hotspot, we definitely want to make sure you're connected to a stronger network to fully enjoy your device. To help us take a further look into your home's Wi-Fi network, we'd like to gather the following details:

  • Are you currently using a public, business, or mesh network?
    • If neither, what type of network is currently running within your home?
  • Has the headset ever connected previously to your Wi-Fi network?
  • Outside your hotspot, has another home's Wi-Fi been tested?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @futureseismologist7.1! We just wanted to check in to continue gathering more details on your Wi-Fi network. We hope to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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