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My order got cancelled by mistake when trying to add additional items to order

Happy.67502
Level 2

I ordered two headsets today. Then I tried to order games to go with, but it said I wasn't registered with Oculus. So, I went back to my order to try to buy games with the orginal purchase and it was automatically cancelled! So I tried to reorder the headsets and it won't let me. I want to take advantage of the bundled Black Friday pricing and I'm locked out. Please help.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey Happy.67502!

Looks like you're having issues with our system when processing your order, let's clear up this pesky issue! Please shoot us a message through PM so we can take a better look at this for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

MetaQuestSupport
Community Manager
Community Manager

Hey there, Happy.67502! We are just checking on you to see if you were able to fix your issue and still need assistance. If so, reach out and let us know. We would be happy to help.