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My quest 2 isn't pairing at all.

JARHEAD_VET
Honored Guest

I don't know what it is? My app is looking for the headset and it has been like that for more then 2 hours. I tried restarting my quest 2 and phone, get closer to the router and everything but is still doesn't contact at all. Anyone have any idea what I can do? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @JARHEAD_VET! We see that you are having trouble pairing your headset to your phone. We know how being stuck on this issue can take away from your VR time, and we're happy to look into this with you! Keeping this in mind, we'd like to provide you with a few troubleshooting steps. Let us know if you've tried this: 

  • Ensure the phone and headset are connected to same wireless network.
    • If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
  • Ensure the phone's Bluetooth is turned on and the headset is turned on.
  • Try using a different phone.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Howdy, @JARHEAD_VET! We're checking in to make sure you're not having issues  pairing your Meta Quest 2 with your phone, or if you've run into any further trouble with that. We certainly know the importance of having a full VR experience, and we want to make sure everything went smoothly for you. Please don't hesitate to reach back out, as we'd love to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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