I can only use my quest 3 thru my pc as the wireless just constantly disconnects and recconects every 30 seconds or so and makes having a standalone useless.
i have done the hard reboots n factory resets and ive also took it to my girlfriends and tried it on a different network and it still does it.
I'm at the point where i wanna throw it at the wall and kick it into oblivion but i was wondering if anyone else had the issue still or if there is some fix ive missed.
oh its fully updated and the update did not fix it.
03-22-202411:52 AM - last edited on 03-22-202411:56 AM by Lowkey.Just.a.Bot
Hi @Wiiki420! Thanks for sharing your experience with the community. This certainly isn't the intended functionality of the headset, and we would be happy to look into this further with you.
Considering the reboots, factory resets, and different network attempts, we'd like to gain a little more insight into what you're seeing and when. Below, we've listed a few questions that should help us determine the best way forward. You're welcome to include any additional details you find relevant, and we'll see what we can figure out together.
If you're using a dual-band network:
Are the headset and your phone connected to the same frequency on your network?
Have you attempted to disable the dual-band feature of the router?
Is this happening in any specific game or environment, or just constantly?
Has the headset been fully charged via USB and a wall outlet for 2+ hours?
What color is the LED next to the power button when connected to a charge?
Hey there @Wiiki420! We don't want this to continue pulling our users away from the virtual world, so we appreciate you bringing that Wi-Fi issue to our attention! If you haven't already, we do have some troubleshooting steps that have been known to fix this sort of issue for other users in the past. When you get the chance, please try out the following for us, and let us know if anything changes:
Hard reboot your headset. Here's the steps to do so:
Turn off your headset.
Firmly hold the power and volume down (-) buttons on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight 'Boot device' and press the power button.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
Try connecting to a different network altogether. Does the different network also disconnect after around ten minutes?
Reboot your router.
As a last resort, please perform a factory reset through your headset's boot menu. (Back up all data to the Cloud before doing a factory reset)
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
\Hey there! We just wanted to follow up and see if you are still having issues with your Quest 3 Connecting to WIFI? We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Just bought my meta-quest 3 and it will not stay connected to WiFi either. I’ve tried everything. I’m about to return it before I throw it into the wall
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