My referral banner has disappeared

[VR.RAW]

I need help to place the banner back, I’ve attached photos and as you can see there is no banner here any longer. I am expecting referral to come back and now there’s no way to receive them as well as the possibility of there being a technical error on their part. Please help me retrieve my banner. This is pertaining to the blue banner indicating the $30 referral system with my personal link. Please help me.

 

 

[VR.RAW · Accepted solution]

If anyone is having this problem I’ve realized my phone VPN was on and this has disrupted the banner as I believe this is location sensitive. My banner appeared seconds after disabling the vpn. Sanity restored lol.

[TheAntiSocializer]

Hey @VR.RAW. I want to start by sharing a warm welcome to the community forums! It's always nice to have new users jumping in here.

Getting friends and family into VR with you, whether it be with a new headset or an app referral, is always pretty exciting. With that being said, I'm glad to see that you were able to get your banner to show up again by simply disabling VPN (also a big thank you for taking the time to post the solution for others!)

[VR.RAW]

Thank you. I do have a question as I’m unsure if it could be an issue. Upon turning my headset on as well as signing up for the meta quest app, during this time my vpn was on that as you know disrupted my referral banner as the system thought I was in the Philippines. My question and concern is, because I signed up on the meta app with my vpn on, would it be possible that my referral link be unable to work as it is suppose to. Do you think I would need to do anything on my end, or perhaps you could look deeper into this for me as my concerns are very real that I will not receive my referral quest cash.

Thank you for hearing me out and for any help you can offer me.

[TheAntiSocializer]

No worries, I completely understand the concerns and would be happy to try and address them as best I can. 

Seeing as you created your account and setup the headset while the VPN was on and set to the Philippines, I can't really guarantee that it is or is not going to work properly now that it's disabled.

What I can recommend though, is (when you send a referral) document/take screenshots of the referral link being sent out and/or have your friend send screenshots accepting your link. If you run into any issues while trying to refer a friend/family member, you can reach out to @MetaQuestSupport with all the details and they'll be able to dig deeper into your accounts in the backend.

[VR.RAW]

Thank you. Remembering now, when I entered my new Meta Account, there was an automatic referral that appeared on screen. I thought this was weird seeing how I didn’t have anyone’s referral. But I did accept the referral and was given a $30 credit. Based on this referral, would you say that I could find the location of my meta quest? But also, if Philippines doesn’t have referrals, would it then be possible that my account was indeed not affected by my phone VPN setting… 

[mudkiller]

scary. thanks for the heads up.

[TheAntiSocializer]

Thanks for reaching back and sorry about the delayed response. My notifications seem to be acting up a bit so I wasn't able to notice until recently. 😅

Based off the fact that you were able to get the referral, I would say there is a possibility that your account wasn't affected. I'm not too sure on the technical details of everything so I can't exactly say it will or won't work perfectly every time, but that is great to hear.