cancel
Showing results for 
Search instead for 
Did you mean: 

My right Pro controller wont pair but does charge

AhhClarkChaxon
Honored Guest

I've had my quest pro ever since Christmas. Today i was playing a game as usual and i threw a right hook and slammed my dresser. After that, my controller stopped working. It was registering hand rotation but not hand location. I tried to repair it to see if that did anything... and it wouldn't go into pairing mode. It does charge tho. 

if there is ANYTHING anyone can tell me USEFUL that would be great

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We thank you for trying some troubleshooting steps on your own. We hate to hear that you're having controller issues. We've all been there before so no worries we know how important VR is to you. So we can further assist could you please PM us directly. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

meadow.808075
Honored Guest

Here are some common steps to try troubleshoot your controller issue:-

  1. Check the batteries:- Ensure the controller has fresh batteries.
  2. Reset the controller:- This might vary depending on the controller, but it usually involves holding down specific buttons for a certain period.
  3. Pair the controller again:- Follow the pairing instructions for your device.
  4. Check for interference:- Wireless devices can sometimes interfere with each other. Try moving the controller closer to the device or away from other wireless devices.  
  5. Update device software:- Make sure your device's software is up-to-date.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?