Hey there, @Ratballs782! We want to ensure you get the assistance you need, and to let you know we are still here if you need us! We want to make sure we can address your concerns, and therefore have a few follow up questions:
What generation are you using (Quest, Quest 2, Quest 3, Quest Pro, etc.)?
When was the last time you used your device?
Is your left controller working properly?
Would you be able to send an image of the broken ring?
We are looking forward towards a resolution together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for that photo! We'd love to take a moment and see what our warranty options may be for you. To do this, we'll need to bring this into a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Ratballs782! We want to ensure you get the assistance you need, and to let you know we are still here if you need us! We want to make sure we can address your concerns, and therefore have a few follow up questions:
What generation are you using (Quest, Quest 2, Quest 3, Quest Pro, etc.)?
When was the last time you used your device?
Is your left controller working properly?
Would you be able to send an image of the broken ring?
We are looking forward towards a resolution together!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for that photo! We'd love to take a moment and see what our warranty options may be for you. To do this, we'll need to bring this into a PM! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Ratballs782! We wanted to check in with you, since we hadn't received a PM from you yet! Please don't hesitate to send us a message, or let us know if you have any other issues we can help with!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
