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My screen is stuck saying I have to update software and I’m clueless

liz.90709
Level 2
 
3 REPLIES 3

reapet
Level 2

I had this issue as well contact the support of oculus and you can try to Factory reset it. 

MetaQuestSupport
Community Manager
Community Manager

Hey guys!

 

This certainly isn't the best scenario to be in nor the one we want you in. Worry not, for we will help y'all the best we can! Well, two things come to mind for this little scenario. This could either be an Oculus app or headset issue. So let's get right into this and see if we can't make this a thing of the past! Let's start with some app troubleshooting. Kindly perform the following:

 

  • Sign out of the app
  • Uninstall the app and leave sitting for 5 minutes
  • Reinstall the app and leave sitting for a couple minutes
  • Sign back into the app and try to pair again
  • Clear Bluetooth cache/computer history of the app (depending on if you use mobile, desktop or both)


As well, if that didn't prove any fruitful results, try the above steps but with the following:

 

  • Sign out of the headset
  • Hard reboot headset from the factory reset menu (hold power button and minus volume button down for 30-40 seconds)
  • Once headset is turned back on, sign back in

 

As well, if you guys are willing to do so, we can perform a factory reset. Now a factory reset can appear to be a bit scary, but we're here to tell you this is nothing to worry about. We'll make sure all of your awesome and hard earned game saves are kept safe with our awesome cloud back up system! You can find the steps to perform the factory reset here: https://metaque.st/FactoryReset and then the cloud back up system can be found around the corner, right here: https://metaque.st/CloudBackup.

 

However, if trying all the above steps didn't provide any beneficial conclusions, you can always contact our Rockstar support crew here: https://metaque.st/Support. There you will find these folk have a plethora of support tools ready and waiting to help you!

kencessna
Level 4

Hi Liz90709, this is what I did step by step!

 

On your Quest:

- hold power button and volume down until logo appears

- factory reset

- hold power button and volume down until logo appears

- choose sideload update

- connect to pc

 

On your computer:

- install ADB Bridge

- download https://drive.google.com/file/d/1-XwU2uFh1O2MytV2w_kjhrBvoavq6kRy/view?usp=sharing

- don`t unzip it, just save it somewhere

- open console and type

- cd C:\PATH_TO_YOUR_ANDROID_FOLDER\Android\Sdk\platform-tools

- adb.exe

- adb sideload C:\PATH_TO_YOUR_ZIP

 

Then normally restart Quest, go through setup process and connect with your mobile oculus app!

 

That did it for me!