08-28-202409:19 AM - last edited on 08-28-202409:57 AM by cherrycolaa
My son accidentally entered wrong birthday so now his Meta account has been deactivated.
We can't log in because it wants him to verify his birthday, I've tried everything! Proof of ID etc. - but NOTHING HELPS!! He has many games he purchased that he will lose!!!
I have sent numerous emails to support, and got no helpful response… I want to go report this to the responsible government forum.. but want to try here first - I have 0% faith in this being solved when I read all the bad feedback 🥹😭 Anyone ??
I have followed their instructions more than 40 times, my son's is also suspended and will be wiped on 29th September. I have gotten nowhere. Their communications constantly contradict their previous one and they will ask you for your driving licence. Good luck, but I suspect you have no chance!!!
Due to the fact you are now ignoring my emails regarding proof of id and unblocking my son's account, I would be grateful if you could please contact me asap to arrange a full refund for the cost of the device and all associated games that were purchased for it. You are an absolute disgrace of a business, with no shame or integrity whatsoever. I will make a point of ensuring anyone I speak with is advised very strongly not to purchase your devices.
Hi there, @andurew.2024, and thank you for bringing your son's account concerns to our attention. While there has been a delay in further updates regarding the account, we'd love to work on your behalf to have our team take a closer look to get things back on track. So that we can gather more details, please send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us. We look forward to speaking with you soon!
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Hey there. We just wanted to swing by to continue working with your son's account. Whenever you're ready, we'll be here and happy to help if any further assistance is needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
One of the emails I was sent with instructions had, where my email address should have been, someone else's - presumably another suffering customer. In my opinion, that is totally unacceptable and an absolute disgrace - not to mention data protection implications.
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