My son tried to use his headset today & it's stuck on a loop saying oculus core mobile has stopped, now it's saying TV app has stopped, I tied to go into his account to check status of the cloud backup before I do a factory reset, but it's not recognising his email or nothing, so you can see why I am hesitant to do the reset incase he loses everything I've paid for since December.
Oh no, sounds like you guys are having a rough time with your headset/Meta Quest account! Don't worry we will happily assist you and get your son back into his account and gaming in no time. In order to break this down, we will have to move this conversation to a PM and we will collect some account information.
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