cancel
Showing results for 
Search instead for 
Did you mean: 

My tracking is broken

blackcatman_catnip
Honored Guest

So I had my quest 2 for bout 8 ot 7 months and I’ve bin playing lots of gorilla tag and then I drop my right controller on the ground and then the controller was like buggy like it turn on for bout a hour so it works for a hour then turns off then I end up hitting the wall couple of times maybe more but then it just started buzzing and turning off on and it just not working I was wondering if I can replace my right controller or do I have to return the hole headset to get a new controller because I really don’t know if it’s free to replace it i don’t know what warranty means I heard that u can return it or replace it or something but please help I really want to play my shooting game again called ghost of tabor please help me 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! Having controller problems is not ideal, and we know how this can affect your time in VR. No worries; let's work together and view all of your possible options. We ask that you PM us so we can gather some more information from you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We're just following up with you to see if you still need assistance. If so, please PM us, and we'll assist. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?