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My vr has a red flashing light

fds.219080
Honored Guest

When i put my vr on charge there is normally a light but there isn't a light. But when i hold the power button it flashes red and the second i let go of the power button it stops. I don't know what to do and idk if my vr has broke or somethings else. I have tried multiple chargers, plugs and outlets and nothing works. Please Help Me.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @fds.219080. We see you're Quest isn't charging and the LED flashes red when you hit the power button and won't turn on. We want to make sure all of our users are able to enjoy their VR experience, so we're happy to work with you to resolve this. First, we need a bit of information from you.

 

  • What Quest device are you using?
  • Are any of the chargers you're using the original charger that came with the Quest headset?

This information will help us get the ball rolling. We're looking forward to hearing back from you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi ya, @fds.219080. We're just reaching back out to gather that additional information for your Quest device. Do let us know if you still require assistance with this issue. Thank you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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