3 weeks ago
After working with technical support on a problem with frequent WIFI disconnects, I was asked to return my two-week-old Quest 3 headset. I shipped my headset to Texas. It was received and accepted. After about a week, I was notified that my replacement order was canceled. I have contacted customer service several times to get a replacement unit shipped, but I haven't heard anything regarding my shipment. I don't know why the replacement was canceled or what to do next. Please help.
2 weeks ago
I finally resolved this, but it required several tries. The issue was that my address was not recognized in their shipping database because it was a new construction. I am having the replacement shipped to an alternate address.
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