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Mystery Charges

AsterixTG
Explorer

Just noticed that for some reason last week I've been charged twice £0.79 by 'METAPAY*PAYMENT' on the day I set up my Quest 3. I had added a card for future payments, but didn't purchase or subscribe to anything.

I've now removed the card just in case.

Following the Report an unauthorized Meta Pay charge | Meta Store instructions are not relevant because there is no 'Activity' tab or information so I can't see what it is for or have any way of reporting it.

It's a very strange amount, and twice?

Please advise or I will have to report Meta Pay to my bank for fraud investigations.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there @AsterixTG, thank you for reaching out. We do a charge of roughly $1 USD for verification purposes. This charge is sometimes taken twice, however as this is just for verification, the money will be refunded after a few days. We hope this clarifies things for you!

 

Thank you once again for contacting support.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @AsterixTG, thank you for reaching out. We do a charge of roughly $1 USD for verification purposes. This charge is sometimes taken twice, however as this is just for verification, the money will be refunded after a few days. We hope this clarifies things for you!

 

Thank you once again for contacting support.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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