cancel
Showing results for 
Search instead for 
Did you mean: 

National Geographic VR on Meta Quest 3

SmokinJames
Explorer

I have been trying to run the program, but when I get into the beginning room, my virtual controllers show the Quest 2 controllers. When I reach the part where it's wanting me to select the button on the left controller to enter the settings, the button lights up but when pushed, nothing happens. I uninstalled the app and reinstalled it. Still nothing happens when I push that button. I can't advance past that point. 

1 ACCEPTED SOLUTION

Accepted Solutions

I finally had to do a factory reset then it started working. Thanks

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Thanks for reaching out to us, @SmokinJames! We understand how disappointing it can be when your game isn't working properly. Don't worry, we're here to assist you. Some customers have found that uninstalling and reinstalling the app after restarting their device has resolved similar issues. Could you please try those steps again?​ If that doesn't do the trick, you can contact the support team at Vertigo Games, the developer of the game, who might have a solution for the issue you're facing. We hope this information has been helpful. Feel free to reach out if you have any further questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @SmokinJames! We're checking in to make sure you were able to get that sorted out, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

VanceHanson
Protege

I didn't even know about this app, but will surely install it right now. I remember how entertaining it was to watch it with my father.

I finally had to do a factory reset then it started working. Thanks

Thanks for letting us know, @SmokinJames! If you're ever in need of a helping hand in the future, please don't hesitate to reach back out and let us know. We're always here for our VR community. Take care, and have a lovely rest of your day from here! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?