Showing results for 
Search instead for 
Did you mean: 

Need Advice from Meta Engineering

Honored Guest

My wife and I have had very very bad luck with the Quest 3 so far.  We posted on this forum recently.

It seems after about 2 weeks of use, the head unit loses hand tracking.  Then we contact Meta Customer Support.  They ask for a factory reset but it always leads to re-boot problems and then eventual replacement.  

As we await our 6th replacement to arrive tomorrow.  We are wondering what we can do differently to avoid these problems from re-occurring.  We are in our early 50's and we use it for the fitness App, Supernatural (which we LOVE!).  We baby this thing, constantly worried it's going to break again.  We use it in an open, well lit room.  

It has got to a point where we simply expect that it will break again and again.

Looking for advice on what we can change to avoid the frustrating RMA return cycle.  

Thank you.





hi @Captmable 

Sorry to hear this, that is very unusual indeed!

Daft questions first, I don't suppose you are using any covers for controllers and/or the headset that may obstruct the hidden infra red transmitters?


Quest 2, Quest 3, PCVR, Meta Wayfarer

Expert Protege

Make sure nothing is blocking the sensors 

Ah yes... we do have controller grip covers.  We do not have anything on headset other than an aftermarket facial interface that helps with sweat.  

We will definitely not use the grip covers and see if that helps.  

Thank you very much for that suggestion.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?