I’m facing a frustrating issue with my Instagram account after it was compromised by a hacker, and I’m hoping someone can offer guidance. Here’s what happened:
Hacking Incident:
My Instagram account was hacked, and the attacker linked it to a Meta account they created without a password.
This Meta account is now controlling my Instagram account through the Meta Accounts Center.
Problem:
I created a new Facebook account and added it to the Accounts Center to try to unlink my Instagram from the hacker's Meta account.
However, whenever I attempt to remove my Instagram account from the Meta account, it asks me to create a password for the Meta account.
To finalize this, a confirmation code is sent to the hacker’s email address, which I don’t have access to.
What I’ve Tried:
Adding a new Facebook account to the Accounts Center.
Setting the linking mode to "Advanced" so the new Facebook account is connected.
Attempting to remove my Instagram account, but I’m always redirected to create a password and confirm via the hacker’s email.
The Roadblock:
The system insists on creating a password for the hacker’s Meta account, likely because it was initially created without one.
I’m stuck in a loop where I can’t remove my Instagram account or unlink it from the Meta account without access to the hacker's email.
If anyone has encountered a similar situation or knows a workaround, please share. I’ve already tried contacting Meta’s support but haven’t received a solution yet.
Hi @ssarr.330891! Thank you for bringing this issue to our attention! We appreciate how important it is to have exclusive access to your own accounts. You certainly should not have to deal with any of your information being compromised and we want to assist you in handling this matter as soon as possible.
We have received your private message and we are currently waiting on your response so we can investigate this further!
If you have any other questions in the meantime, please do not hesitate to contact us. We're always happy to help.
Have a good day!
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I'm experiencing exactly the same problem as @ssarr.330891
My instagram account was hacked by a meta account that post all kinds of things under my name.
I have tried everything but i can't get back into my account because they have changed all the data.
Could anyone help me with this?
It would be much appreciated.
Have a good day!
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