4 weeks ago
- last edited
4 weeks ago
by marinakh.924
Hello,
I’m facing an issue with my Meta Business Manager account where I can’t add new admins because it’s asking me to confirm a code sent to a phone number that I no longer have access to. The number is currently set to BR +55 ****, and I’ve attached a screenshot of the verification prompt for reference. Fortunately, I still have access to the account itself via email and login credentials.
[Mod edit: protecting your privacy, we removed your phone number.]
I’ve tried checking the security settings to update the phone number, but the process seems blocked at the verification step. I’d like to replace the old number with a new one I can access. Can someone guide me on how to resolve this? I’d appreciate any steps or support to update the phone number and regain full control to add new admins.
e’re sorry to hear you are having trouble with your two factor authentication, however, we here on the community forums can’t assist you with this directly.
We can offer support for Meta Quest accounts or Quest device specific issues, but anything related toMeta Business Manager account issues we unfortunately don’t have the ability to help with.
If you continue having issues with 2FA, the best place to get help is here.
We will be closing this thread since there’s nothing else we can do to help.
