Showing results for 
Search instead for 
Did you mean: 

Need help as my games/apps are missing!

Honored Guest

I would think this is a common occurrence. Why isnt there an article to address this?


what is this stupic message.   Are you FREAKING kidding me/?????


Honored Guest

Jesus christ.   I needed a tag?? Would have been a helpfull message!!!   Can someone help me find my games after resetting my oculus.  

WTF!!! Forums!!!  How do i even get a request opened with Meta Support????


Hello there @hugonvr! We can imagine your concern, and not having our games or apps load after a factory reset would freak us out as well. We would love to team up with you to see if we can find out what's going on here. In order for us to take a look at your account we will need some information from you. To get this information we would like to invite you to send us a private message to protect your information. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @hugonvr! We just wanted to reach back out to see if you were able to send us that private message. As soon as you do we can continue to assist you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?