My son just got the Meta Quest 2 for Christmas. he was so excited and started setting up his account but he put a different birth year than his so this way he could play in some different games. He was given a message that his account was suspended and I have tried to link my meta-account to his
I’m hoping to be able to link his to mine so this way he can continue playing. He already bought one game and has $17 left on his account from a gift card.
I’ve been spending the better part of the morning trying to figure out how to correct this problem but it won’t let me change his birthyear from 2006 to 2012.
Thank you for providing us with those details! We really appreciate it. We understand that VR can be a lot of fun, but it's also important to note that using VR under 13 years old on a regular account instead of a Parent managed account, goes against our Meta Terms of Service. If you're between the ages of 10 and 12, you'll need to create a Parent-Managed Account in order to access our devices. To find out more about Parent-Managed accounts, please take a look at this link here. Additionally, we recommend checking out the Meta Quest Health and Safety Warnings and the Meta Quest Safety Centerfor information on how to properly use our Meta Quest products.
Our ability to assist with the account suspension is limited. Our best advice is to follow the appeal process outlined in the email you received to address this account issue. If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to do our best to help you!
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I would really like to just delete my son’s account for him and start over. Is that possible? He has one email address and I would like him to keep it. I’d rather not make another to confuse him.
Thanks for getting back to us on this. We'll be happy to assist you with getting that account deleted for you. To start, let's get this conversation moved over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you on this.
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Hey hey! Just checking in to see if you're still in need of our assistance! We will be patiently waiting for your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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