a month ago
Dear Meta Support,
I am reaching out for urgent assistance with an issue regarding my Instagram account. My account was recently hacked, but I have since regained access by verifying my identity through trusted friends. However, the hacker has added a Meta Horizon account to my Account Centre, and I am unable to remove it. I have been asked to come to yourself for advice by instagram verified support
The unauthorized account is associated with the email address and a phone number which I believe is a Nigerian number. Since I do not have the login credentials for this account, I cannot unlink it from my Account Centre.
I have taken the following steps to secure my Instagram account:
Despite these measures, I am concerned that the hacker may still use the linked Meta Horizon account to regain access to my account, potentially altering my details again and locking me out.
Could you please assist me in removing this unauthorized account from my Account Centre? I am unable to resolve this issue on my own and would greatly appreciate your prompt help to ensure my account is fully secure.
Thank you for your attention to this matter. I look forward to your response
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset