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Need help with return ASAP

JoshwillH
Honored Guest

I’m having issues with my exchange for the Elite strap. Case ******** The customer service has been a total joke. I returned my defective elite strap in FEBRUARY and received a regular stock strap in return. I have since emailed over a dozen times, it was acknowledged that I received the incorrect product but I cannot get anyone to send me the correct one! Meta shame on you. Do better because this is abismal 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @JoshwillH,  and thank you for bringing your Elite strap concerns to our attention. We'd definitely love to look further into your case to help get things sorted out!

So that we're able to gather more details, please send us a PM. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us! We look forward to hearing from you soon! 

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