I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do, has anyone else had this issue, or know how to fix it?
Hey @Facekick48! We are thrilled to hear you have become a part of our VR family, even if it's been a rocky start. We would love to help you power up your controllers. We would be happy to help you troubleshoot your controllers and provide any other information to help with this. We totally understand that the controllers working properly is a critical part of the VR experience. Let's go ahead and start out with some basic troubleshooting.
Please try the following steps:
Remove any unsupported third-party accessories that may affect power, battery fit, or controller detection (such as rechargeable grips, controller covers, etc.).
Switch the battery on the controller and check the LED status (blinking, solid, or no light at all).
If a blinking or solid light appears:
Unpair and pair the controller again to the headset.
If the pairing does not work, please let us know.
Also, if no light appears, send us a message to let us know, so we can look into further options. We look forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have no 3rd party items, as I said before, I used it once just to make sure it all worked, and the batteries are brand new, I'm not seeing any light at all
Okay, thank you for letting us know! Making sure every avenue is explored to get this power issue with your controllers taken care of is our top priority, so we'd like to get a bit more clarification on this situation. Please clarify the following points when you get a chance:
Is your headset and Meta Quest mobile app full up to date with the latest software (to check for a headset update, please use these steps.)
Is your headset fully charged when you are pairing? What color is the LED on the headset when it is plugged up?
Are your controllers vibrating at all?
How long has it been exactly since you've last played with these controllers?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Facekick48, and @MrFLUFFYFox! Thank you for trying the provided steps. We know how important it is for our customers to get back in the game, and we would like for you to please send us a private message, to check out any options we can provide. To do so, please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @MrFLUFFYFox, we have not heard from you about this, but we did want to point out that the "untab battery" screen will move on after a few minutes, and go to a controller pairing screen. You can also try removing the battery, and placing it back in, as this should have the same result as removing the tabs.
We also have not heard from you, @Facekick48, and we hope all is well! We would love to know if a Factory Reset of the controllers themselves changes anything.
If either of you are still needing assistance, please let us know from our Profile Page, and we would love to assist however we can!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I’m having the same exact issue. Only used my Quest 3 2 times and now both controllers will not even turn on after brand new batteries put in. Headset totally charged and updated. This is ridiculous.
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