I recently bought a quest 3, used it once a few days ago for a few minutes to make sure everything works, but I tried to get on today, and neither of the controllers will turn on no matter what I do, has anyone else had this issue, or know how to fix it?
Hey @XxoITIoxX! We appreciate you getting in touch with us about this. This is definitely not the experience that we want you to have and we are more than happy to help you! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey, hey @XxoITIoxX! We're checking in to make sure you were able to get your controllers powered on, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there, @TheSaxman8593! Making sure your Quest 3 controllers are working in tip-top shape is absolutely a top priority for us, so we'd be glad to lend a hand here. To make sure we have a full grasp of the issue you're running into, could you let us know if the controllers have been experiencing this issue since you first got them out of the box? Aside from that, we highly recommend trying out the previous troubleshooting steps we sent in this thread if you haven't already. From there, please attempt a factory reset on both controllers:
Use the correct button combination to start the factory reset process.
Right: Hold the A button and tap the Home (Meta logo) button 5 times.
Left: Hold the X button and tap the Menu button 5 times.
The LED will blink orange/white while the factory reset is being performed.
The LED will then change to light blue during boot.
Controllers can be used again as normal once boot completes.
Take all the time you need with that, and let us know if anything changes!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, hey @TheSaxman8593! We're checking in to make sure you were able to get those Quest 3 controllers working, or if you've run into any further trouble with that at all. We want to make sure everything goes smoothly for you from here, so please don't hesitate to reach back out if you're still having issues after those steps. We'd love to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I am experiencing a persistent issue with the left controller during gameplay. Initially, I suspected a battery problem and replaced it, but the issue persisted. I then followed the recommended troubleshooting steps, including removing and reinserting the battery, restarting the headset, and unpairing and repairing the controller through the Meta app. Despite these efforts, the left controller lacks the light indicator present on the right controller. Furthermore, there are no accessories attached to the controller, and it has not encountered any physical impacts, such as bumping into walls.
Hello, @jyob and @Facekick48! Thank you for letting us know about the issues you both are having, we would like to get this resolved so that you can get back to gaming! We would like to invite you to send us a personal message, so that we can gather some basic account information from you guys so that we can see what options we have available to you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Same issue here. No power to controllers. Played it 4 or 5 times and then it sat for a couple of months. Put in fresh batteries but the controllers won’t power up. Tried more new batteries - same thing. Can’t factory reset or re-pair (already unpaired) because it doesn’t appear like there is any power to the controllers. Help help help - not ready to throw in the towel and spend a couple hundred bucks on replacing controllers that haven’t made it a year….. thanks!
Hey @22Iowa! If you bought your controllers new less than a year ago, you'll probably be able to get a warranty replacement! You should reach out directly to support🍒
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