Hello there @zawack22 and @LD_131 and thank you for reaching out to the community with your issue! Having a much loved application be suddenly unavailable is not a happy experience, but rest assured we'll be doing everything we can to get you back to watching the latest blockbusters as soon as possible! For starters let's try a couple of things that might let the app show back up. Let's, run a power cycle on your headset by doing this:
Hold the power button down until shutdown and restart options appear in the headset
Holding the power button for about 10 seconds will force the headset to power off
If the headset is stuck and not responding, holding the power button for 30 seconds will force a reboot
If you are able to see the Netflix app now, we should be all good to go! If the app is still missing, let's try to refresh the account information on the headset by:
Turning the headset off as we did above
Logging out of the mobile application
Restarting your mobile device
Log back into the mobile app
Turn on the headset again
In almost all cases one of these two steps will resolve this kind of thing, but if not just let us know and we'll look at what our next steps might be!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there again, @zawack22 and @LD_131! We hope you are back to watching movies and that is why we haven't seen a reply, but if you are still missing the Netflix app please let us know and we'll be happy to work with you to get it back!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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