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New Meta Account Not Working with Headset

That0neAltAcc
Honored Guest

So, I have been trying to log into my Oculus Quest 2 with the Meta account I just made, and it says its "not associated with your original account info and purchases" and I can't sign in with my oculus or Facebook account. It says a solution is by factory reset, but I don't know whether I'll be able to log in with my Facebook or Oculus account I made when I factory reset. Cheers.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, thank you for notifying us of this issue. We definitely see how this can be alarming. There's been a mix up with how to merge into the Meta account. It seems like you may have made a secondary account.

 

We'd love to help out, but we need to start by finding the original account! Once we find the original account, we can have you factory reset the headset and login.

 

There's a few personal account details we need to verify, so we like to invite you to private message us. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

We just wanted to check back in with you! If you still need assistance please send us a private message. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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