10-09-2022 09:19 PM
My new Oculus 2 arrived and immediately got stuck on the pairing screen.
I've tried everything including several factory resets but it goes straight back to the Pairing with the 5 digit code and from there I'm totally stuck.
I can't do anything if I can't remove that screen, can't connect to my PC can't do anything.
I've noticed a few people have had the same issue, is there a fix?
Solved! Go to Solution.
10-10-2022 05:01 PM
I fixed my problem by using my mothers phone so it's all good now. Old phones aren't the best for oculus.
10-09-2022 11:03 PM
I'm having the exact same issue with my refurbished Quest. Tech support has been no help. They just keep saying that they're aware of the issue and working on a fix. Meanwhile I'm stuck with a $300 (now $400) paperweight.
10-10-2022 02:45 AM
Mine is 6 months old and is in good condition! Started doing this 7 days ago! I told them it was the update but they told me theyd get back to me. They havent got back to me and my headset is now on a black screen instead of pairing screen! It got worse and my controllers wont connect! Gardian isnt working? What a stressful headset this has been! I got this to relieve stress not start it!
10-10-2022 01:20 PM
Hey there! We understand you're having a pairing issue and would like for you to reach out to us via PM with your account information so we can take a look into this!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
10-10-2022 02:06 PM
So, I reached to Amazon today and explained the situation to them, and that this is my third Quest 2 that has been defective. They agreed to refund me, and the rep said that she's going to email upper management and tell them that so many Quest 2 units are defective. I can't even imagine the number of returns that they and other retailers are going to see as a result of this pairing failure!
10-10-2022 05:01 PM
I fixed my problem by using my mothers phone so it's all good now. Old phones aren't the best for oculus.
10-13-2022 11:33 PM
This is not acceptable anymore. Your launching a new device. Your taking my money and running. Your leaving me trampled and broken and lying in the dust while you ride out on your shiny new pro. It is clear to me now that this forum is a pacifier and I refuse to be pacified any longer. Fix my device or give me back my money.
10-27-2022 01:27 PM
what phone did you use? and what software version did the phone have?
11-05-2022 07:16 PM
How u do it
12-26-2022 12:01 PM
How new? I have iPhone 11