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New Quest 3 - Dark barely perceptible image

rymack.2024
Honored Guest

Got my quest 3 recently. When I switch it on, I can hear the sound, but cannot see any image (in a dark room, there is a barely visible image, but not enough to interact with).

Did a chat with Meta support (ticket #******** if anyone from Meta is reading), and they ran me through the factory reset, which I couldn't do, because the screen isn't working.

I saw some other suggestions on forums that charging the headset helps, which I did for 6 hours.  hasn't improved anything.

At my wits end with this.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @rymack.2024. Having a headset with no image can definitely take away from a stellar VR experience. We certainly do not want you to have to miss out for very long. We take issues like this very seriously, and we will do everything we can to get this resolved for you. Please send us a private message. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you as soon as possible.

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