06-09-2024
06:15 AM
- last edited on
06-11-2024
08:49 AM
by
BlueberrieSmoot
Hi guys,
two days ago I bought a brand new Quest 3. I wanted to exclusively use with Steam Link.
I installed Steam Link, played Beat Saber, everything worked fine. Over night some updates installed, I assume, and now the Quest 3 is constantly loosing the WI-FI signal. I can't play for 5s without stutter and more than a minute without disconnect.
I did a factory reset just now, but it didn't change anything. I even repositioned the router so it's like 1.5m away from me, but it didn't change anything.
Help!
My router is a Fritzbox 6660 Cable, with WI-FI 6.
06-11-2024 09:14 AM
Hi @Niemand0815. We appreciate you reaching out for assistance with your Wi-Fi disconnection issues. We understand how this is interfering with your time in the virtual reality world and are happy to assist you. Since you have mentioned doing some troubleshooting of your own, we want to add maybe trying a different network as well as remove any third-party accessories that may affect communication with the headset. Then we want to ask you to go to this link and make sure everything is in order. There are additional troubleshooting steps that may help resolve your issue. If you still need further assistance, please let us know, and we will be happy to proceed accordingly. We appreciate your time and look forward to hearing back from you. Talk soon!
06-12-2024 09:23 AM
Hello again, @Niemand0815! Just wanted to check back and with you to see if everything was resolved or if you need additional help! We're looking forward to hearing back from you!
Please note that we will be upgrading the community on July 9, 2025. The community will be down for a few hours while we perform this upgrade. For more information, please see Community Upgrade & Downtime