Constantly getting an error that says something went wrong, please try again generate a new device code. Oculus less than 6 months old and unable to play games due to this. Unable to actually click generate code but then it says start set up on a new device. I have no idea how to fix this and a very upset child.
That's definitely not the experience we want you to have @Coolbob2611, rest assured, we'll get to the bottom of this! Have you attempted to sign out of your Meta account from the mobile app before trying again? Typically, the re-sign in allows the headset and account to sync once again. This should reflect within the account and should allow you to pair once again.
Please let us know if you need any further assistance after giving this a try!
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Hi yes numerous times and deleted the app and re installed, every time we try to sync the headset it won’t work, the headset settings icon on my app is blanked out so I can’t access that either, doesn’t seem to pick up the blue tooth on the headset either: I need help with this desperately my son is autistic and is really struggling with the issues.
Hello there, @Coolbob2611. Being able to connect your headset with our mobile app is a crucial part of the VR experience. We certainly don't want to keep your kiddo out of the VR world any longer. Thank you for letting us know about the troubleshooting you've already tried. We always appreciate that. We would love to look into this further for you. For us to do so, we ask that you please send us a PM so we can assist you further. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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