12-07-2022 12:37 PM
My right quest 2 controllers tracking has stopped working and has some other bugs. Is there any way that I can send it back and get a new one off warranty?
12-07-2022 01:36 PM
Hello, @FlWagyu13 We are overjoyed that you asked for assistance from us. We constantly strive to guide our clients toward superior solutions and top-notch experiences. Let's try some troubleshooting to restore your device back to a comfortable setting before we presume the worst is happening.
By default, your headset will use 6DoF tracking, unless you've turned it off in the Guardian settings panel or lost tracking while in VR
Bear in mind that if you have multiple accounts on the same headset, Guardian history will be cleared for all accounts, not just the account you're currently using
Please don't hesitate to contact us if these methods don't help.
12-07-2022 02:52 PM
I’ve tried that but still won’t work. My tracking works on the left but on the right controller, it doesn’t and it also doesn’t show up in the headset.
12-07-2022 06:37 PM
Hey there, FlWagyu13. Thanks for reaching back out and letting us know what you have done and the details of what's going on with your right controller.
Don't hesitate to contact us if these methods don't help.
12-08-2022 06:57 PM
Hello FlWagyu13, we just wanted to check in with you to see if you still needed help with our Right controller and if there was still a problem with the controller not displaying on the headset.
12-09-2022 03:18 PM
Sorry for the long time to respond. The controller still isn’t working correctly. I do still have warranty on it and want to know how I can get a replace for it.
12-09-2022 05:43 PM
It saddens us to see you're still having tracking issues with your controller, we're more than happy to get this sorted out for you! Please head on over to our site here, where you can submit a return request or open a ticket with our support team. We look forward to getting this resolved for you!
12-10-2022 08:17 AM
Oh yes thank you guys for all the help!