07-21-202411:35 PM - last edited on 07-24-202407:27 PM by AliceinVRworld
I have purchased new meta quest 3 128 gb version and I was quited excited as I had watched multiple vr videos. But it became disappointment as vr views are grainy evn without pass through. Graphics is of very low quality with shimmering effect and pixelation.
I had tried resetting using app but no change after reset as well. Kept it off completely for 1 hr+ with no use as seen other post. Still no luck. Is it same with all Or my headset is having defect.
Hey there, @akki136! We want to make sure that you're able to get the most out of your new device, so let's work together to get to the bottom of this! It sounds like your device may need a display refresh. Please try the steps below.
Short press and release the power button to put the headset to sleep. The display will turn off.
Wait a while (5 minutes)
Turn the headset back on. The flickering or static should be gone.
If that doesn't do the trick, please let us know. We will be more than happy to continue looking into things together.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, I tried doing so as well. Just confirming I did it like after pressing power button for few secs I left. This didn't work. And I tried also multiple time by pressing power button and clicking shutdown button in vr view.
We're eager to resolve this issue for you as soon as we can! Would you mind popping into our PM's so we can look into this further?
Could you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! (Please remember, you must be signed into the community first to send us a private message.)
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, It is still same and I checked the same in another handset to and it is same in that one as well. do lobby and avatar are low graphics or there is some bug in meta quest 3 or it is common hardware issue.
Thank you for letting us know that the issue persists. We do have a few more troubleshooting steps to provide you before we go further into details. Please attempt the following:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If your display is still pixelated with a shimmery effect, please hit us up with a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @akki136! Just wanted to reach out to see if you saw our last message? We hope you're having a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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