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New need help with headset

EndlessDistortion
Honored Guest

So I'm not the main account on this quest2. (Idk if that matters).. I made an account on the headset, played for a few days. Then it asked me to get the app log in with fb, np. Now I'm stuck.. it says enter a 5 digit code? On /device.com ..I type it in, it says connected for half a second then says error. I've logged into the app/fb, the website/fb, bluetoothed my phone to the oculus which has a 6digit code that does nothing? ..and I can't play any apps at all now be it takes me back to this log in with 5 digits on meta.com/device which connects then says error. I'm stuck in a loop, but I see the website connected to my app connected to my FB account just nothing wants to connect to the headset only my Bluetooth on the phone lol. Sorry I'm this doesn't make sense I'm sleepy. I've tried resetting everything but it shows error. I'll take any help I can get, ty for your time. 

1 REPLY 1

Tonberry_Qing
Retired Support

Hey @EndlessDistortion, definitely sounds like you should give support a holler, HERE.

Click Send a Message and be sure to have a few details ready at hand

1. Full name as it appears on the account

2. Email address of the account

3. Username

 

Keep us updated with what they say please!

Have you tried turning it off and on again?
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