03-29-2023 03:50 PM
I had a problem and I had to get a new oculus and I’m trying to setup the oculus that I got as a replacement. I’m stuck on the screen that shows to take out the tabs on the controllers and it won’t pair to my phone. What do I do?
Solved! Go to Solution.
04-01-2023 12:58 PM
I just had to try another phone
03-29-2023 04:40 PM
Hey there, @Spotzy_vr! We hate to hear that you are having problems pairing your controllers with your device. We know how having to deal with this can hinder your VR experience, and we're happy to look into this with you!
Please provide as much information as you can about what you are experiencing. Once we have more information, we will be able to better assist you!
03-30-2023 05:17 AM
Right now I’m just trying to get the oculus to pair and I’m having problems. I’ve heard you are having problems with iOS and I should do it with an android first and then iOS will work but I don’t have an android to use.
03-30-2023 07:25 AM
Hey there, @Spotzy_vr. Thank you for the reply. We know that pairing issues is not very thrilling experience; however, for us to better assist you, we would need to have you send in a copy of the error message if possible.
Have you reset the headset in order to get any needed updates? If not, here is how.
To restart your headset:
If you're unable to restart your headset:
Please let us know if you have any questions and how things are going.
03-30-2023 02:53 PM
I trie that now and it still didn’t work
03-30-2023 03:27 PM
Hey there, @Spotzy_vr. Thank you for the reply and letting us know that the above troubleshooting steps didn't work.
We understand how inconvenient it may be for you, so we'd like to share some steps to make that happen.
Have you done a factory reset with using a cloud backup? If not, here is how to do it.
To perform a factory reset using your phone:
To perform a factory reset using the headset:
Please let us know how it goes so we can determine if any additional steps are necessary.
03-30-2023 03:51 PM
There is nothing on there because I’m trying to set it up and it’s not pairing. I got a refurbished one yesterday and I’m trying to set it up.
03-30-2023 03:54 PM
And yes, I’ve tried to factory reset it
03-30-2023 04:47 PM
Thank you for letting us know. We will need to look into this further through our support page. Once there, we will have more tools to better assist you.
Once you click the link, please follow these steps:
We look forward to hearing from you and helping you further!
03-31-2023 05:52 AM
I’m in the middle of setting up my refurbished headset and there’s a screen that says to pair to the oculus app to continue. It’s already paired because I had to connect the controllers. I can’t get passed that screen, what do I do?